Problems While Using DS-510
This page explains the
troubleshooting procedures to resolve problems you may
experience while using DS-510.
The USB device is not displayed in SX Virtual Link.
If the USB device is not displayed in SX Virtual
Link, you need to check the cable connection as
well as the network settings between DS-510 and your computer.
Solution
|
Please check the LED status of DS-510 and the
Ethernet Hub DS-510 is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices.
|
Solution
|
It takes up to 30sec for DS-510 to get ready after
it is powered on. Please
wait until DS-510 becomes ready and then click
the Refresh button in SX Virtual Link again.
|
Solution
|
Please add SX Virtual Link to the
exception list in your security software. Please refer to the FAQ on
our website ( http://www.silexamerica.com/ )
for details on adding an application to the exception list.
|
Solution
|
First, check the IP Address of your computer.
To check the IP Address, use the Windows Command Prompt.
-
Select Start - All
Programs - Accessories - Command
Prompt.
-
When the Command Prompt is started, execute the ipconfig command.
Example of executing the ipconfig command
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ipconfig (Press Enter)
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . . . :
IPv6 Address . . . . . . . . . . . . . . . . : 2001:db8::x:x:x:x
Temporary IPv6 Address. . . . . . . . : 2001:db8::z:z:z:z
Link-local IPv6 Address. . . . . . . . . : fe80::x:x:x:x%4
IPv4 Address . . . . . . . . . . . . . . . . : 192.168.0.10 (IP address of computer)
Subnet Mask . . . . . . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . . . . . . : fe80::x%4
192.168.0.254
|
Check that the IP Address of the computer is a proper address for
communicating with the IP Address of DS-510.
If the computer and DS-510 are in the same network segment but use a
different network number in their addresses, you need to
change either the address of the computer or DS-510. Also,
if
there is a router between the computer and DS-510, check that the
default gateway address is properly configured.
|
Solution
|
First, turn off DS-510 and open the
Windows Command Prompt.
Ping the IP address of DS-510.
-
Select Start - All
Programs - Accessories - Command
Prompt.
-
When the Command Prompt appears, execute the ping command.
Example of executing the ping command when the
IP address of DS-510 is 192.168.0.20
Microsoft Windows [Version 6.1.7601]
(C) Copyright (c) 2009 Microsoft Corporation. All right reserved.
C:\Users\username>ping 192.168.0.20 (Press Enter)
Pinging 192.168.0.20 with 32 bytes of data:
(When there is reply)
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
Reply from 192.168.0.20: bytes=32 time<1ms TTL=128
(When there is no reply)
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
Reply from 192.168.0.10: Destination host unreachable
|
If there is a reply while DS-510 is turned off, it means there is
another network device using the same IP address as
DS-510. In
such a case, change the IP address of either DS-510 or the
other network device.
|
Solution
|
Check the LEDs on the USB device to see if it is powered on. If the USB device is not powered on, confirm the AC adaptor is connected properly.
Also, if the USB device is a bus-powered device, it may require power exceeding the maximum power capability of DS-510 (e.g. HDD drive, etc.).
In that case, please use the AC adaptor bundled with the USB device.
|
Solution
|
Please see the Web page of DS-510.
If the message "An over-current was detected and the USB port shut down. Please reboot the device server." is displayed, Bus power has been cut off.
In such a case, unplug all USB devices from DS-510 and reboot it.
If you are using USB devices that run on USB Bus power, it is recommended to avoid using two or more devices at once, so that the total power used does not exceed the maximum power capability of DS-510.
|
Solution
|
Please confirm the proper cable connection between
DS-510 and the USB devices. If there is a spare USB cable, replace
the
cable and see how it works.
|
An error occurs after
USB device is connected using SX Virtual Link.
When USB devices are properly displayed in SX Virtual
Link but an error
occurs when they are connected, you need to check the USB device
specification as well as the computer settings.
Solution
|
Please connect the USB device directly to
your computer and
see how it works. If the USB device still does not work
properly,
the device driver may not have been installed to your computer
correctly. See
the
operation manual that came with the USB device and re-install the
device driver again.
|
DS-510 does not switch to ECO Mode even though the specified time period has passed.
Solution
|
Please make sure that the "ECO Mode" setting is set to ENABLE.
For details on the ECO Mode setting, refer to Extended Settings.
|
Solution
|
Because
SX Virtual Link regularly communicates with DS-510, DS-510
will not switch to ECO Mode if SX Virtual Link is running.
To allow DS-510 to switch to ECO Mode, shut down all computers with SX Virtual Link
installed or close SX Virtual Link on each computer. For details, refer
to About ECO Mode.
|
Printing using the print server feature does not function.
Solution
|
When the IP address of DS-510 changes, please also change the corresponding printer port setting on Windows.
When using the print server feature, it is recommended that you set a
static IP address to DS-510 or set your DHCP server to always
assign a static address to DS-510.
|
Solution
|
Please restart DS-510 if you have changed the USB port your printer is connected to while in ECO Mode.
|
Frame dropping or sound skipping occurs when I use a Web camera or USB speaker.
Solution
|
When you use isochronous devices such as Web camera, USB speaker, etc, please connect them directly to DS-510.
|
Solution
|
For isochronous devices such as Web cameras or USB speakers, etc, it is recommended to use a Gigabit Ethernet network.
|