Problems During the Setup
This page explains the troubleshooting procedures to resolve
problems you may experience while installing SD-300/SD-310AN.
SD-300/SD-310AN is not
displayed in the search result of Serial Device Server Setup.
When SD-300/SD-310AN is not displayed in the search result
of Serial Device Server
Setup, the cause need to be determined from the installation status,
network environment, and status of PC used for the configuration of
SD-300/SD-310AN. When using a wireless LAN product, please also refer to
the Wireless LAN
Problems as described later.
Solution
|
Please check the LED status of SD-300/SD-310AN and the
Ethernet Hub SD-300/SD-310AN is connected to. If the LED indicates
improper status, replace the AC plug and other cables, and reboot the
connected devices.
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Solution
|
It takes up to 30sec for SD-300/SD-310AN to get ready after it is powered on. Please
wait until SD-300/SD-310AN becomes ready and then click
the Search in the Serial Device Server Setup.
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Solution
|
During the initial configuration, place SD-300/SD-310AN
and PC in the same network segment.
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Solution
|
Please abort your security software. Refer to FAQ in
our website ( http://www.silexamerica.com/) for details on how to abort security software.
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Communication error
occurs when configuring with Serial Device Server Setup.
When a communication error occurs during Serial
Device Server
Setup, the cause needs to be determined from the settings of the PC
used for the configuration.
Solution
|
During the initial configuration, place SD-300/SD-310AN
and PC in the same network segment.
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Solution
|
Please select Obtain
an IP address automatically at Internet Protocol (TCP/IP)
Properties of the PC.
Otherwise connect the PC and SD-300/SD-310AN to
the standalone Ethernet Hub and see how it works.
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How should I determine
the way to assign an IP address to SD-300/SD-310AN?
There are two ways to assign an IP address to SD-300/SD-310AN;
one is to Get IP address
automatically from DHCP server and the other is to Assign IP address manually.
Choose the way to assign an IP address according to your environment.
Solution
|
You can use Get
IP
address automatically from DHCP server. As SD-300/SD-310AN is
set by default to Get IP
address automatically, SD-300/SD-310AN will obtain an IP
address appropriate to your network environment from the DHCP server
just by powering up SD-300/SD-310AN.
Refer to Reset
to Factory Default for details on how to reset SD-300/SD-310AN
to the factory default settings.
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Solution
|
Please use Assign
IP address manually. Keep in mind of the following points
regarding the IP address to assign to SD-300/SD-310AN.
-
Assign an IP address unique in the network.
-
Assign an IP address that has the same address class
as the PC that will use SD-300/SD-310AN.
e.g. When an IP address of the PC is "192.168.0.xx", assign an
address
such as "192.168.0.100" that is not used by other network devices.
(Tips about the IP address)
-
An IP address is a unique number for identifying
network devices. An IP address is indicated with four numbers divided
by a period (.), for example "192.168.0.1". The integer from 0-255 is
used for each number.
-
An IP address is, depending on the number assigned,
categorized to 3 classes below.
-
Numbers making up the IP address are either network numbers indicating network, or host numbers indicating each network device; each number indicates the different
meaning based on the IP address class. Each class is categorized as the
following diagram which is indicating a network number as n, and a host number as u. An IP address with the same network number must be assigned to the network devices in the same network segment.
-
There is an address range in the IP address called the private address
that could be used freely. In the LAN environment not directly
connected to the internet, an IP address is assigned within the range
of the private address.
First 1 digits in IP address
|
Class
|
Definition of IP address
n: network number
u: host number
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Size of the network to be used
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Private address
|
0 - 127
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A
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n.u.u.u
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Large network
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10.0.0.0 - 10.255.255.255
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128 - 191
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B
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n.n.u.u
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Mid-size network
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172.16.0.0 - 172.31.255.255
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192 - 223
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C
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n.n.n.u
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Small network
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192.168.0.0 - 192.168.255.255
|
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An error message is displayed when installing SX Virtual Link for Serial Device Server.
Solution
|
If SX Virtual Link for Serial Device Server Ver.3.3.0 is installed on
your PC, you cannot install the newer version of SX Virtual Link for
Serial Device Server. Remove the older version first and try installing
the newer version again.
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Is
it possible to install "SX Virtual Link" (USB device management
utility) and "SX Virtual Link for Serial Device Server" (serial device
management utility) on the same PC?
Solution
|
You can install "SX Virtual Link for Serial Device Server" on a PC which has "SX Virtual Link" already installed.
However,
if "SX Virtual Link" is installed on a PC which has "SX Virtual Link
for Serial Device Server" already installed, you will not be able to
link to serial devices. Remember that "SX Virtual Link for Serial
Device Server" can be used to discover, link to and unlink from both
USB devices and serial devices. If "SX Virtual Link for Serial Device
Server" is installed on your PC, do not install "SX Virtual Link".
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