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This page explains the troubleshooting procedures to resolve problems you may experience while using SX-ND-4350WAN Plus.
If your computer screen is not shared with the display, you need to check the cable connection as well as the network settings between SX-ND-4350WAN Plus and your PC.
The startup of SX-ND-4350WAN Plus may not have been completed. | |
Solution | It takes up to 30sec for SX-ND-4350WAN Plus to get ready after it is powered on. Please wait until SX-ND-4350WAN Plus becomes ready. |
SX-ND-4350WAN Plus and the display may not be connected properly. | |
Solution | Check the cable connection between SX-ND-4350WAN Plus and the display. |
The PC may be in sleep mode. | |
Solution |
Please confirm that the PC is not in sleep mode. If the PC is in sleep mode, you cannot make a link between the PC and display device using SX-ND-4350WAN Plus. Change the PC's power settings to prevent it from going into sleep mode. |
SX Virtual Link Display for Education may not be running. | |
Solution |
Please check that SX Virtual Link Display for Education is running on the PC. If SX Virtual Link Display for Education is not running, start it from the Start menu. If SX Virtual Link Display for Education is not installed on the PC, install it at Downloading the Utilities. |
Display Driver setting on your PC may not be appropriate for SX-ND-4350WAN Plus. | |
Solution |
Inappropriate settings beyond the capability of the display may have been set to Display Driver on your PC. Refer to How to Use Display Driver to change the settings. |
If the computer screen cannot be controlled on a touch-panel display or pen tablet device, you need to check the SX Virtual Link Display settings.
In the SX Virtual Link Display for Education's setting, "For input devices, wait a certain amount of time before connection" may not be enabled. | |
Solution |
Please check that "For input devices, wait a certain amount of time before connection" is enabled on SX Virtual Link Display for Education's setting. For details on SX Virtual Link Display for Education, refer to SX Virtual Link Display for Education User's Manual that can be downloaded at Downloading the Utilities. In this setting, you may also need to change the time before connection if it is necessary. |
If SX-ND-4350WAN Plus is not displayed in SX Virtual Link Display for Education, you need to check the cable connection as well as the network settings between SX-ND-4350WAN Plus and your PC.
The startup of SX-ND-4350WAN Plus may not have been completed. | |
Solution |
It takes up to 30sec for SX-ND-4350WAN Plus to get ready after it is powered
on. Please wait until SX-ND-4350WAN Plus becomes ready and then click the Refresh button ![]() |
Security software such as a firewall on your PC may be interrupting communication with SX-ND-4350WAN Plus. | |
Solution | Please add SX Virtual Link Display for Education to the exception list in your security software. Please refer to the FAQ on our website ( http://www.silexamerica.com/ ) for details on adding an application to the exception list. |
An IP address unable to communicate with your PC may be assigned to SX-ND-4350WAN Plus. | ||
Solution |
First, check the IP Address of your PC. To check the IP Address, use the Windows Command Prompt.
Check that the IP Address of the PC is a proper address for communicating with the IP Address of SX-ND-4350WAN Plus. If the PC and SX-ND-4350WAN Plus are in the same network segment but use a different network number in their addresses, you need to change either the address of the PC or SX-ND-4350WAN Plus. Also, if there is a router between the PC and SX-ND-4350WAN Plus, check that the default gateway address is properly configured. When using the DHCP server feature of SX-ND-4350WAN Plus, the PC needs to be set to obtain an IP address automatically. |
The IP address assigned to SX-ND-4350WAN Plus may be in use by another network device. | ||
Solution |
First, turn off SX-ND-4350WAN Plus and open the Windows Command Prompt. Ping the IP address of SX-ND-4350WAN Plus.
If there is a reply while SX-ND-4350WAN Plus is turned off, it means there is another network device using the same IP address as SX-ND-4350WAN Plus. In such a case, change the IP address of either SX-ND-4350WAN Plus or the other network device. |
If the video is skippy on the display, you need to check your network settings.
There is too much load on your network. | |
Solution | If you are playing a video or using an application that changes the screen dynamically, set a lower resolution level. |
If a stretched screen is displayed, you need to check the resolution setting on the Display Driver.
The resolution setting configured for Display Driver is not appropriate for the display. | |
Solution |
Please check that the same resolution as the display is configured for Display Driver on your PC. Refer to How to Use Display Driver to change the settings. |
The aspect ratio between your PC monitor and the display may be different. | |
Solution |
Please check that the same aspect ratio as the display is configured for Display Driver on your PC. Refer to How to Use Display Driver to change the settings. |
If no audio is output, you need to check the speaker connection as well as sound settings on your PC.
Audio may be muted on your PC. | |
Solution | Please check that the sound is not muted on your PC, audio device or speaker. |
If the audio is choppy, you need to check your network settings.
There is too much load on your network. | |
Solution | If you are playing a video or using an application that changes the screen dynamically, set a lower resolution level. |
Solution |
The problem could be improved by selecting ON for Stabilize Touch-pen Use in the Web page of SX-ND-4350WAN Plus. |
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