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Problems on Wireless Access Point Feature

This page explains the troubleshooting procedures to resolve problems you may experience while using SX-ND-4350WAN Plus.



It takes too long to make a link to SX-ND-4350WAN Plus.

When a new device is discovered, the driver software is automatically installed from Windows Update by default, so it may take a while to link to SX-ND-4350WAN Plus for the first time.

Solution To shorten the time to link to SX-ND-4350WAN Plus, follow the procedure below:
  1. Right-click Computer and click Properties from the menu displayed.
  2. Click Advanced system settings.
  3. In the System Properties window, select the Hardware tab and click Device Installation Settings.
  4. In the Device Installation Settings window, select No, let me choose what to do and Never install driver software from Windows Update and then click Save Changes.
  5. In the System Properties window, click OK.
* It is recommended that you reset the device installation setting to Yes, do this automatically (recommended) after SX-ND-4350WAN Plus is successfully connected.
* If you are using Windows 10 / 8.1 / 8, start from the Control Panel. See below for how to open the Control Panel.
  • In Windows 10, click Start - (All apps) - Windows System - Control Panel.
  • In Windows 8.1, move a mouse cursor over on the Start screen and click the button displayed on bottom of the screen.
  • In Windows 8, right-click on any empty space on the Start screen and select All apps from the app bar.

I cannot connect to SX-ND-4350WAN Plus wirelessly.

You may need to check the operating status and settings of SX-ND-4350WAN Plus.

Solution If the network mode of SX-ND-4350WAN Plus is set to Wired only, SX-ND-4350WAN Plus will run in a wired network mode.
Please check that a proper network mode is selected.

Solution Connect a network cable to SX-ND-4350WAN Plus and check the wireless settings of SX-ND-4350WAN Plus via a wired network.

A wireless connection is interrupted or disconnected.

Solution Reconsider the location and surrounding conditions.


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