Step 1. Exit 3CX Phone. Step 2. Go to C:\ProgramData\3CXPhone for Windows Step 3. Download and extract https://cdn2.hubspot.net/hubfs/2070090/Busy%20Light%20PhoneApp%20Folder%20V14.zip Step 4: Replace Current PhoneApp folder located at C:\ProgramData\3CXPhone for Windows with PhoneApp Folder from Zip File Step 5: Plug in Busy Light Step 6: Start 3CX Phone for Windows Step 7: If busy light is Green then proceed to make test call and see if light changes. If not reboot and then see after 3CX Phone for Windows app start if light is green then try test call.