Privacy Notice

This Privacy Notice (the "Notice") sets out how we, Cuddle Artificial Intelligence Private Limited, 1st Floor, Raheja Titanium, Western Express Highway, Goregaon East, Mumbai 400 063 (hereafter "Cuddle", "we", "us", "our") process the personal data of individuals (each a "User", "you", "your") who contact us or who use our websites, services, programs, content and related features (collectively, the "Services").

If you have any questions about this Notice, please contact us by info@cuddle.ai. Please find below the details of the Data protection officer (DPO):

Name: Naushad Shaikh
Email id: dpo@fractalanalytics.com

This notice, together with any other documents referred to in these documents, set out our views and practices regarding your personal data and how we will treat it. Please read these documents carefully. By visiting our website or using our Services, you acknowledge the processing described in this Notice and related documents.

We will let you know, by posting on our website or otherwise, if we make any changes to this Notice from time to time. Your continued use of the Services after notifying such changes will amount to your acknowledgement of the amended Notice. This version of our privacy notice was published in October, 2018.

We strive to treat your personal information as safely and securely as reasonably possible. Please read the following privacy policy to better understand how your personal information may be collected and used as you access various areas of our website. As described below, your personal data may be collected and used by Cuddle.ai or disclosed to third parties for our own purposes defined below. This Privacy Policy describes the information we collect about you and what may happen to that information.

What is personal data?

"Personal data" means any information relating to an identified or identifiable natural person, known as 'data subject', who can be identified directly or indirectly; it may include name, address, email address, phone number, IP address, location data, cookies, call recording and similar information. It may also include "special categories of personal data" such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a data subject, data concerning health or data concerning a natural person's sexual orientation.

What personal data do we process?

We may process the following personal data:
  1. Information provided by you. You may give us information about you by filling in forms such as the "Get Started" form and "Contact us" form on our website or corresponding with us by e-mail, phone or otherwise. This information may include your name, email address, company name, and employment information (including but not limited to: country, employer, job title and department, telephone number and facsimile numbers) and the content of any email you send to us and other personal identifying information.
  2. Information about others. You may also provide to us personal data relating to third parties, such as people who you work with, reporters and other individuals who comment on markets and news, business actors relevant to your industry and other individuals.
  3. Information about your device. When you visit our Website or use our Apps, we may collect technical information about your device. This information is compiled and analyzed on both a personal and an aggregated basis. The information may include Device Location, Device Locale Language, Device Make, Device Model, Device Platform Name, Device Platform Version, Application SDK Name, Application SDK Version and Device Carrier.
  4. Information from third party sources. This may include information received from our service providers and other third parties providing us with your information which is publically available or collected by them.
Generally, you are under no obligation to provide this information, but without it, we may be unable to provide you with some of our Services. Some personal data will be mandatory in order for us to comply with mandatory client due diligence processes before we are able to provide the Services.

We do NOT collect sensitive personal data of website users such as financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history and biometric information.

Information about third parties should only be provided if you have demonstrable permission to do so or if the information is available in the public domain.

Since Cuddle.ai is a Business Intelligence platform, we have no control over the data uploaded by you for analysis. We provide insights and analysis based on the information provided by you.

We will rely on the information provided by you as accurate, complete and up to date and you agree to ensure that this will be the case.

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personal data about visitors that are under 18 years of age.

How do we use your personal data?

We will only process personal data, in accordance with applicable law, for the following purposes:
  1. Responding to your queries, requests and other communications.
  2. Providing the Services including our website, apps/platform and related features as well as providing other information services.
  3. Resolve disputes, troubleshoot problems and enforce our agreements with you, including our Sales Terms and Conditions, and this Private Policy.
  4. Enabling suppliers and service providers to carry out certain functions on our behalf in order to provide the Services such as sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, etc. These third party service providers have access to personal data needed to perform their functions, but may not use it for other purposes. We do not sell, rent, share, or otherwise disclose personal data from customers for commercial purposes.
  5. Register to subscribe to newsletters.
  6. Participate in discussion forums.
  7. Diagnose problems with our servers, software, to administer our site, to gather demographic information and to track visitors to our website.
  8. Sending you personalized marketing communications based on your interests opted upon filling forms on our website.
  9. Serving personalized advertising to your devices, based on your interests in accordance with our Cookie Statement. You have the right to disable cookies as set out in Cookie statement. Click here to access our Cookie Statement.
  10. Complying with applicable law, including in response to a lawful request from a court or regulatory body.
The legal basis for our processing of personal data for the purposes described above will typically include:

Disclosure of personal data

There are circumstances where we may wish to disclose or are compelled to disclose your personal data to third parties. These scenarios include disclosure to: The service providers are contractually bound not to share Personal data collected from visitors to our website with anyone else. What exactly are cookies? In order to collect the information including personal data as described in this Notice, we may use cookies and similar technology on our website. A cookie is a small piece of information which is sent to your browser and stored on your computer's hard drive, mobile phone or other device. Cookies can be first party, i.e. cookies that the website you are visiting places on your device, or third-party cookies, i.e. cookies placed on your device through the website but by third parties, such as, Google. Cookies are used for the following purposes: Cuddle.ai uses HubSpot tracking code which set the cookies when you visit our website. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and enables us to improve our website. Our cookies may store randomly assigned user identification numbers, pages visited by a visitor, time spent on a page, clicks, demographic information about the visitor such as country, IP address, device and operating system used by the visitor. We may also use cookies for distinguishing users and user sessions and for identifying new users and sessions, to determine the traffic source that explains how the user reached our site and to throttle user request rate in order to limit the number of data requests in a time frame. Some of the cookies used by us are necessary for the functionality of the website to store the consent of the users for dropping advertising and other cookies. We may also use advertising cookies of our partners like Facebook, LinkedIn and Twitter for re-targeting and marketing purposes.

Click here to know more about the type of cookies we use.

Security Practices

At our site you can be assured that your Personal data is secure and consistent with current industry standards. The importance of security for all Personal data associated with our user is of utmost concern to us. We do not do any transmission of the Personal data collected through our website. Our service partners, who assist us in capturing and storing Personal data, are contractually bound not to share that information with any other party. Our company has a requisite information security policy in place with appropriate managerial, technical, operational and physical security control measures to protect the personal and non-personal information that is collected from website users.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal data, you acknowledge that:
  1. there are security and privacy limitations of the Internet which are beyond our control;
  2. the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and
  3. any such information and data may be viewed or tampered with in transit by a third party.

Retention of personal data

We retain personal data for as long as is necessary for the purposes listed above or longer as may be required by the law or as per the client requirement. Please contact us for further details of applicable retention periods.

Data subject rights

Data subjects may have numerous rights in relation to their personal data.