How to use the PDF e-invoice service:
- Register here to the service with an email address:
https://portal.basware.com/open/konepdf
- Receive confirmation email.
- Open confirmation email and complete registration
- Go to your email- or invoicing software and attach a PDF-invoice to your email and start sending
your PDF invoices to KONE e-invoice addresses for emails listed in the
Supplier Kit
Remember:
- You only need to register and log in to Basware Portal once to be able to send PDF-invoices
- The PDF needs to be in machine readable text format. Please see example here
- You can only send PDF-invoices from the email address(es) that you have registered in the portal.
- It is mandatory to always reference the KONE contact name or purchase order/reference number on the invoice.
- Send your PDF invoices only to KONE e-invoice addresses for emails listed in the Supplier Kit.
In case of any questions related to the way of sending invoices via PDF e-invoicing please contact KONE as per below
Finland : ContactAP_FI@kone.com
Sweden: ContactAP_SE@kone.com
Italy: ContactAP_IT@kone.com
USA: ContactAP_US@kone.com
Denmark : ContactAP_DK@kone.com
Norway : ContactAP_NO@kone.com
UK : ContactAP_UK@kone.com
Ireland : ContactAP_IE@kone.com
Singapore : ContactAP_SG@kone.com
Germany : ContactAP_DE@kone.com
Cyprus : ContactAP_CY@kone.com
Estonia : ContactAP_EE@kone.com
Latvia : ContactAP_LV@kone.com
Lithuania : ContactAP_LT@kone.com
For more country contact details, please visit here
Issues with Registration Process? Basware Contact Form (In English)
FAQ
Why is my PDF e-invoice rejected?
Answer:
- The PDF invoice file is not machine-readable
- The email invoice was sent from an un-registered email address
- The email was sent to an un-registered email address
- A mandatory field does not have content
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